Sunday, November 30, 2014

GameStop's misleading Customer Service

GameStop
13904 Town Center Blvd #300
Noblesville, IN 46060

My kids have somehow managed to rip the left joystick off of two different xbox one remotes.
Busted Controller - Still works.


I went in to this GameStop to purchase a new controller to be hidden from my children. While I was in there the guy working told me that they would give me a minimum of $15 for my busted controllers. I explained what was wrong with them and he reinforced that it didnt matter I can get $15 on trade even if they do notwork. 

So a few days later I ventured back out to this GameStop with on of my busted controllers. The same guy takes one look at it and says, "I cant give you money for this, its too busted....."



I called out the fact he specifically told me he would take it, even though I had fully disclosed the issues, of course that did not matter. 

Nonetheless I wasted a good hour of my life fighting through holiday mall traffic for a failed endeavor. Next time, I'll use Amazon

I wouldnt have even made the trip if he hadn't originally told me it didnt matter what was wrong with my controllers.